Return & Refund Policy
Theva Gems & Jewels offers a 10-day return window from delivery. All returns are subject to inspection and approval. While the piece is in your possession, you are entirely responsible for its value and care.
Loose gemstone, jewellery & ready-to-ship items
If you are unhappy with a loose gemstone, jewellery, or ready-to-ship item, you may return it for a full refund of the amount you paid, strictly within the 10-day return window. After we receive and approve the return, we will process the refund.
Custom & made-to-order items
If you are unhappy with a custom or made-to-order item, within the same 10-day return window you may choose one of the following:
- Store credit worth 80% of your invoice value, or
- Refund worth 60% of your invoice value.
While the piece is in your possession, you are entirely responsible for its value and care. After we receive and approve the return, we will apply the store credit or refund as chosen.
General conditions
- Products damaged through misuse, negligence, or improper handling are not eligible.
- Return the product with original certificate, invoice, packaging, and any lab documents that were supplied.
- Shipping charges are non-refundable. Return shipping is paid by the customer unless we agree otherwise in writing.
- Refunds are processed in INR to the original payment method where possible, typically within 7–10 business days after we receive the item.
How to start a return
- Contact us within 10 days of delivery at thevaJewellers@gmail.com with your order number.
- Wait for return authorization and shipping instructions.
- Ship the item securely, with insurance, and share tracking details with us.